Terms & Conditions

Please read these terms carefully. They form a binding agreement between you and Freemove. Clause 10 sets out your right to cancel, and clause 16 limits our liability. Nothing in these terms removes rights you have as a consumer under the law of your own country.

1. Who we are, and who you are contracting with

1.1 These Terms & Conditions (the “Terms”) govern your use of freemove.work (the “Website”) and any consultation, advisory or application-support service we provide to you.

1.2 The Website is operated by FREEJOB s.r.o., registration no. 50 345 524, registered office Klincová 35, Bratislava, Ružinov 821 08, Slovakia (“Freemove”, “we”, “us”, “our”).

1.3 Freemove operates through a group of registered entities in Slovakia, Hungary, Ukraine, Estonia and Lithuania, listed on our Legal Entities page. Where you engage us for a paid service, the Service Agreement will name the specific entity contracting with you, and that entity is responsible for delivering the service. If no entity is named, your counterparty is the entity in clause 1.2.

1.4 “You” means the person using the Website or engaging our services. If you are acting wholly or mainly outside your trade, business, craft or profession, you are a consumer and have additional statutory rights that these Terms do not and cannot remove.

1.5 Freemove is a private immigration consultancy. We are not a government agency, we are not affiliated with any government authority, and we have no ability to influence the outcome of any application.

2. Acceptance and changes to these Terms

2.1 By using the Website, submitting the consultation form, or engaging our services, you accept these Terms. If you do not accept them, please do not use the Website.

2.2 We may amend these Terms. The version that applies to you is the version published at the time you submit an enquiry or enter into a Service Agreement. Later changes do not alter a contract already formed.

2.3 For engagements that continue over time, we will give you a written notice of any material change. If you do not accept the change, you may terminate under clause 12 and receive a refund of fees for services not yet performed.

3. Use of the Website

3.1 Content on the Website — including country pages, guides, FAQ and the Resources blog — is general information about immigration processes. It is not advice about your circumstances and does not create a client relationship.

3.2 Immigration rules change frequently and their application depends on your nationality, history and personal circumstances. We take reasonable care to keep the Website current, but we do not warrant that general Website content is accurate, complete or up to date at the time you read it.

3.3 You agree not to: submit false information or another person’s personal data without their authority; attempt to gain unauthorized access to any part of the Website or our systems; scrape, harvest or systematically extract content; upload malicious code; or use the Website for any unlawful purpose.

3.4 We may change, suspend or withdraw the Website or any part of it without notice.

4. Our services

4.1 We provide immigration advisory and application-support services. Depending on what you engage us for, these may include eligibility assessment, route selection, document checklists, preparation and review of application forms and supporting documents, liaison with authorities and partners, and management of timelines and appointments.

4.2 The scope of any paid engagement is defined exclusively in your Service Agreement. Anything not listed there is outside the scope of that engagement.

4.3 We do not:

• decide applications — all decisions are made by the relevant government authority;
• guarantee the outcome of any application (see clause 6);
• provide legal representation in court, tribunal or appeal proceedings, unless expressly agreed in writing and permitted in the relevant jurisdiction;
• provide tax, financial, investment or medical advice;
• act as your employer, sponsor, landlord or financial guarantor;

5. Regulated immigration advice — jurisdictional limits

5.1 A number of countries regulate who may give immigration advice or act as a representative. Where the destination country regulates this activity, we provide our services only to the extent we are permitted to do so.

5.2 Where representation is restricted to licensed or registered practitioners, we work with a locally authorized lawyer or registered adviser. We will identify that person to you, together with their fees and terms, before you commit.

5.3 Nothing on the Website constitutes an offer to provide regulated immigration advice or legal services in any jurisdiction in which we are not authorized to do so.

6. No guaranteed outcome

6.1 Immigration decisions rest solely with government authorities exercising their own discretion. We cannot and do not guarantee the grant of any visa, permit, residence status or citizenship, any processing time, the availability of appointments, or the continued existence of any route.

6.2 Rules, quotas, fees and processing times can change, and routes can close, with little or no notice — including after you have paid us and after an application has been submitted.

6.3 Any statement we make about likelihood of success, timescales, quotas or historical approval rates is an opinion based on the information available at the time. It is not a promise or a term of the contract.

6.4 A refusal is not, by itself, evidence that we failed to perform our obligations.

7. The free consultation

7.1 The initial consultation is free of charge and places no obligation on either party.

7.2 It is a preliminary assessment based on what you tell us in a short conversation. It is not a full eligibility opinion, and you should not rely on it when taking irreversible steps — for example resigning from employment, terminating a lease, selling property, or buying non-refundable travel.

7.3 No client relationship arises from a free consultation. A relationship arises only when a Service Agreement is concluded under clause 8.

8. How a paid engagement is formed

8.1 We will discuss your matter and scope the work. If we can assist, we issue a written Service Agreement setting out the scope, the fee, the payment schedule, deliverables and indicative timelines. You accept it in writing. The contract is formed when we confirm your acceptance in writing.

8.2 Where documents conflict, the order of precedence is: (a) the Service Agreement; (b) these Terms; (c) any other Website content.

8.3 We may decline any engagement, and may do so without giving reasons.

9. Your responsibilities

9.1 You agree to provide complete, accurate and truthful information, and genuine, valid documents.

9.2 You agree to tell us promptly of any change in your circumstances that may be relevant — including marital status, address, employment, criminal proceedings, and any new refusal or immigration decision.

9.3 You must disclose your full adverse immigration history, including previous refusals, overstays, removals, entry bans, and any previous use of false documents or information. Non-disclosure is among the most common causes of refusal, and authorities may treat it as deception in its own right.

9.4 You agree to respond to our requests and to meet deadlines, appointments and biometric enrolment dates. We are not responsible for consequences arising from your failure to do so.

9.5 You are responsible for paying government and third-party fees directly where required.

9.6 You warrant that all information and documents you provide are true and genuine. If you knowingly provide false information or documents:

• we may terminate the engagement immediately, and fees for work already performed remain payable;
• we are not liable for any consequence, including refusal, entry ban, revocation or prosecution;
• we may be required by law to notify the relevant authority.

9.7 You remain responsible for your own application. Where you sign a form or declaration, that is your act, and you are responsible for its contents — read everything before you sign.

10. Your right to cancel (consumers)

10.1 If you are a consumer and you contract with us at a distance (online, by telephone or by messaging app), you have the right to withdraw from the contract within 14 days, without giving any reason. The period runs from the day the contract is concluded. DIRECTIVE 2011/83/EU; SLOVAK ACT NO. 102/2014 COLL.

10.2 To withdraw, tell us by a clear statement before the period expires — an email to info@freemove.work is sufficient. You may use the model form annexed to these Terms, but you do not have to.

10.3 If you have asked us to begin and you then withdraw, you pay a proportionate amount for the work actually performed up to the moment you told us — not the full fee.

10.4 You lose the right to withdraw once the 14-day consumer protection right window expires, and only where performance began at your express request and you acknowledged that you would lose the right once performance was complete.

10.5 This clause applies in addition to our Refund Policy. Where the two conflict, this clause prevails for consumers.

11. Fees, payment and official payment channels

11.1 Fees are set out in your Service Agreement. Unless stated otherwise they exclude government and third-party fees, translation, legalization and apostille, courier costs, travel, and medical examinations.

11.2 Government fees are set by the authorities, are payable by you, and are generally non-refundable by them regardless of the outcome.

11.3 Payment terms are as set out in the Service Agreement. Where an invoice is overdue, we may suspend work after giving you written notice and a reasonable opportunity to pay.

11.4 Anti-fraud — how we ask for money. We request payment only to a bank account named in your Service Agreement, through an official payment-processing platform or on an invoice issued on our letterhead. We will never ask you to send money to a 3rd party personal account, to an individual member of staff, or through a messaging app. If you receive such a request, do not pay it — stop and verify using the details on our Contact page. See also our Anti-Fraud & Scam Warning.

11.5 Bank charges and currency conversion costs are yours unless we agree otherwise.

11.6 Fees are stated exclusive of VAT, which is applied where required.

12. Duration, suspension and termination

12.1 The engagement continues until the agreed services have been performed, or until it is terminated under this clause.

12.2 You may terminate at any time by written notice. Your right of withdrawal under clause 10 is unaffected. Otherwise, fees for work already performed remain payable, and unused fees are refunded in accordance with the Refund Policy.

12.3 We may suspend or terminate on written notice if you:

• provide false or misleading information or documents;
• ask us to act unlawfully, or to mislead any authority;
• fail to pay an invoice that remains overdue after notice;
• fail for 7 days to respond or to supply documents we need, so that we cannot proceed; or
• behave abusively or threateningly toward our staff or partners.

12.4 On termination we will return your original documents within 30 days and give you a written summary of the current status of your matter, so that another adviser can pick it up.

12.5 Clauses 9.6, 14, 16, 19 and 20 survive termination.

13. Communications

13.1 We communicate principally by email. Where you agree, we may also use WhatsApp, Telegram or telephone.

13.2 We aim to respond within 3 business days. This is a service target, not a contractual commitment, unless a response time is stated in your Service Agreement.

13.3 Formal notices under these Terms must be in writing and sent to the addresses in clause 22.

13.4 Our working language is English unless we agree otherwise.

14. Intellectual property

14.1 The Website and its content, and any guides, templates, checklists and assessments we produce, are owned by us or our licensors.

14.2 Materials we provide as part of your engagement are licensed to you for your personal, non-commercial use in connection with that matter. You may not resell, redistribute or publish them.

14.3 You may not use our name, logo or registry details to represent yourself as affiliated with, or authorized by, Freemove.

15. Third parties and introductions

15.1 Links to government websites and other third-party resources are provided for convenience. We do not control them and do not endorse their content.

15.2 Where we introduce you to a lawyer, translator, notary, clinic or partner consultancy, they contract with you separately unless we state otherwise, and we are not responsible for their performance. We will tell you the basis of the introduction and disclose any commission or referral fee we receive.

16. Liability

16.1 Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• gross negligence or willful misconduct; or
• any other liability that cannot lawfully be excluded or limited — including, for consumers, your mandatory statutory rights.

16.2 Subject to clause 16.1, we are not liable for:

• the refusal, delay or withdrawal of an application by an authority acting within its discretion;
• changes in law, policy, fees, quotas or processing times;
• loss arising from information or documents you provided that were inaccurate or incomplete;
• the acts or omissions of third parties under clause 15; or
• decisions you take in anticipation of a favorable outcome — resigning from employment, terminating a lease, selling property, or buying non-refundable travel.

16.3 Subject to clause 16.1 and to your mandatory rights, our total aggregate liability arising out of any engagement is limited to the fees you paid us for the service concerned.

16.4 Subject to clause 16.1, we are not liable for indirect or consequential loss, or for loss of profit or opportunity.

16.5 Any claim must be brought within 1 month of the date you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it.

16.6 The Website is provided on an “as is” basis for general information.

17. Force majeure

17.1 We are not liable for delay or failure to perform caused by events beyond our reasonable control, including war, armed conflict, civil unrest, border closure, suspension of consular or embassy services, natural disaster, epidemic, strike, failure of IT or telecommunications infrastructure, or change in law.

17.2 Because our operations include an entity in Ukraine, this expressly includes armed conflict and any related measures affecting that entity or its staff. Where this occurs, we will transfer your matter to another group entity wherever possible.

17.3 If the event continues for more than 90 days, either party may terminate, and we will refund fees for services not performed.

18. Complaints

18.1 If you are unhappy with our service, please tell us first. Write to info@freemove.work. We will acknowledge within 7 business days and give a substantive response within 60 days.

19. Alternative dispute resolution

19.1 If we cannot resolve your complaint and you are a consumer, you may refer the dispute to an alternative dispute resolution body. The competent body in Slovakia is:

Slovenská obchodná inšpekcia (Slovak Trade Inspection)
Ústredný inšpektorát SOI, Bajkalská 21/A, 827 99 Bratislava
https://www.soi.sk

19.2 If you live in another EEA state, you can find your national ADR body through the European Commission’s consumer redress pages, and the European Consumer Centers Network (ECC-Net) can assist with cross-border complaints.

19.3 The EU Online Dispute Resolution platform was discontinued on 20 July 2025 under Regulation (EU) 2024/3228 and no longer exists. These Terms therefore contain no link to it.

19.4 Participation in ADR is voluntary and does not affect your right to bring court proceedings.

20. Governing law and jurisdiction

20.1 These Terms and any engagement are governed by the laws of the Slovak Republic.

20.2 If you are a consumer, clause 20.1 does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence. Where Regulation (EU) 1215/2012 applies, you may bring proceedings in the courts of your own domicile.

20.3 If you are contracting in the course of a business, the courts of the Slovak Republic have exclusive jurisdiction.

21. General

21.1 If any provision is held invalid or unenforceable, the remainder continues in force and the invalid provision is replaced by one that most closely reflects the original intention.

21.2 A failure or delay in enforcing any right is not a waiver of it.

21.3 We may assign or transfer our rights and obligations to another entity in our group on written notice to you. You may not assign yours without our written consent.

21.4 The Service Agreement and these Terms are the entire agreement between us. Neither party has relied on any statement not set out in them.

21.5 Nothing in these Terms creates a partnership, joint venture or employment relationship, or makes either party the agent of the other except as expressly stated in a Service Agreement.

22. Contact

FREEJOB s.r.o.
Klincová 35, Bratislava, Ružinov 821 08, Slovakia
Email: info@freemove.work
Telephone: +421 940 918 785

Contact page

Annex — Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract under these Terms and Conditions. You are not obliged to use it — any clear statement is sufficient.

To: FREEJOB s.r.o., info@freemove.work

I hereby give notice that I withdraw from my contract for the supply of the following service:

——————————————————————————

Ordered on / received on: ——————————

Name of consumer: ——————————

Address of consumer: ——————————

Signature (only if on paper): —————————— Date: ——————————