Refund Policy

This Refund Policy explains when and how fees may be refunded for our services.

Consultations

Initial consultations are free, so no payment and no refund apply.

Service fees

Where service fees apply, refund eligibility is defined in the written agreement for that service. As a general principle:

• Fees for work already performed (assessment, document preparation, submission) are generally non-refundable.
• Where a service has not yet started, a refund of unused fees may be available.

Government fees

Third-party and government fees (application fees, permit fees, etc.) are set by the authorities and are typically non-refundable by them, regardless of outcome.

How to request a refund

Submit refund requests in writing using our Contact details, quoting your agreement reference.

This document is a template and must be reviewed by a qualified lawyer before launch.