Privacy Policy
Last updated 12 August 2026 · Version 2.0
This Privacy Policy explains how Freemove collects, uses, shares and protects personal data when you visit this website, submit an enquiry, or engage us as your immigration consultant. It is written to comply with Regulation (EU) 2016/679 (the “GDPR”) and applicable national data protection law.
Please read it together with our Cookie Policy and Terms & Conditions.
1. Who is responsible for your data (the controller)
The data controller for personal data processed through this website is:
FREEJOB s.r.o.
Registration no. 50 345 524
Registered office: Klincová 35, Bratislava, Ružinov 821 08, Slovakia
Email: info@freemove.work
Telephone: +421 940 918 785
Freemove operates through a group of registered entities in Slovakia (HQ), Hungary, Ukraine, Estonia and Lithuania, listed on our Legal Entities page. Where your matter is handled by, or transferred to, one of our branch entities, that entity acts as a joint controller with our Slovak HQ. The essence of our joint controller arrangement is available on request; regardless of which entity handles your file, you may exercise all of your rights against any of them using the contact details above.
Data Protection Officer: We are not required to appoint a Data Protection Officer. Privacy enquiries should be directed to the contact above.
Freemove is a private immigration consultancy. We are not a government agency and are not affiliated with any government authority.
2. What personal data we collect
2.1 Data you give us through the consultation form
When you submit the consultation form, we collect: your name, email address, telephone number, country of residence, the service you are interested in, your destination country, any free-text message you write, the fact that you gave consent, and the date and time of submission.
2.2 Data you give us during a consultation or engagement
If you proceed beyond an initial enquiry, we will normally need considerably more information in order to advise you and prepare applications. Depending on your matter this may include:
- identity and civil status data — date and place of birth, nationality, passport and national ID numbers, marital status, details of your spouse, children and other dependents;
- immigration history — previous visas, refusals, deportations, overstays, current status;
- education and employment history, qualifications, diplomas, CVs, employer details;
- financial information — proof of funds, bank statements, salary details, tax records;
- address history and accommodation details;
- copies of supporting documents you send us (passports, certificates, contracts, photographs).
2.3 Special category and criminal offence data
Immigration matters frequently require data that the GDPR treats as particularly sensitive. This may include:
- health data — medical certificates, TB or other screening results, disability or accessibility needs;
- biometric data — photographs and fingerprint appointment records, where used to identify you;
- data revealing racial or ethnic origin, religious or philosophical beliefs, or political opinions — where these are relevant to your route (for example, protection, asylum or ancestry-based claims);
- data concerning criminal convictions and offences — police clearance certificates, criminal record extracts, declarations of prior offences.
We only collect such data where it is genuinely necessary for your matter. We process it on the basis of your explicit consent (Art. 9(2)(a) GDPR) and, where applicable, because it is necessary for the establishment, exercise or defence of legal claims (Art. 9(2)(f) GDPR). Criminal offence data is processed only under the conditions permitted by Art. 10 GDPR and SLOVAK ACT NO. 18/2018 COLL. ON PERSONAL DATA PROTECTION.
2.4 Data collected automatically
When you visit the website, our hosting provider and infrastructure automatically process technical data including your IP address, browser type and version, operating system, referring page, pages viewed, and the date and time of access. This is contained in server logs and is used for security, abuse prevention and to keep the site running.
If you accept non-essential cookies, we and our analytics and advertising partners also process usage and device data as described in our Cookie Policy.
2.5 Data from messaging channels
If you contact us via WhatsApp, Telegram, or any social media channel, we receive the data that platform makes available to us — typically your display name, phone number or username, profile photo, and the content and timestamps of your messages.
3. Why we use your data, and on what legal basis
| Purpose | Legal basis |
|---|---|
| Responding to your consultation enquiry and contacting you about it | Consent (Art. 6(1)(a)) and/or steps taken at your request prior to entering a contract (Art. 6(1)(b)) |
| Providing immigration consultancy services, preparing and submitting applications, liaising with authorities | Performance of a contract (Art. 6(1)(b)) |
| Processing sensitive documents needed for your application | Explicit consent (Art. 9(2)(a)); legal claims (Art. 9(2)(f)) |
| Invoicing, accounting and tax records | Legal obligation (Art. 6(1)(c)) |
| Anti-money-laundering and identity verification checks, where applicable | Legal obligation (Art. 6(1)(c)) |
| Keeping records to establish, exercise or defend legal claims, and to evidence the advice we gave | Legitimate interests (Art. 6(1)(f)) |
| Website security, fraud and abuse prevention, server logs | Legitimate interests (Art. 6(1)(f)) |
| Sending marketing emails or newsletters | Consent (Art. 6(1)(a)) |
| Analytics and advertising cookies | Consent (Art. 6(1)(a)) |
Where we rely on legitimate interests, we have assessed that our interest in operating a secure business and defending our position does not override your rights and freedoms. You may object to this processing at any time (see section 8).
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal, and does not affect processing we carry out on another basis (for example, records we must keep for tax purposes).
Is providing your data mandatory? Submitting the consultation form is voluntary, but we cannot respond to an enquiry without your contact details. If you engage us, providing the documents required for your application is a contractual necessity — without them we cannot prepare or submit your case.
4. Who we share your data with
We do not sell your personal data. We share it only as follows.
4.1 Government authorities and official bodies
Where you instruct us to act on your matter, we submit your data to the relevant immigration authorities, consulates, embassies, ministries and, where required, employers, universities or accommodation providers. This is the core purpose of engaging us.
4.2 Our internal team messaging channels
Important — please read this carefully. When you submit the consultation form, the details you provide are transmitted to our internal team channels, from where an advisor picks up your enquiry. This means:
- your enquiry is stored on servers operated by 3rd parties;
- those providers process the data under their own terms and privacy policies;
- message history persists in those channels until we delete it.
4.3 Professional advisers and partners
Where necessary for your matter, we may share data with local lawyers, translators, sworn interpreters, notaries, certified translation agencies, medical clinics performing required examinations, and partner consultancies in your destination country. We will tell you when this applies.
4.4 Others
We may disclose data where required by law, court order or a competent authority, and in connection with a merger, acquisition or restructuring of our business (subject to equivalent protections).
5. International transfers
Freemove operates entities inside and outside the European Economic Area, and by its nature immigration work involves sending data to the country you are moving to.
Your data may be transferred to:
- Ukraine — where our Ukrainian branch handles or supports your matter. Ukraine is not the subject of a European Commission adequacy decision. Transfers are made under Standard Contractual Clauses adopted by the European Commission, together with supplementary technical and organizational measures.
- Your destination country, where we submit an application on your behalf. Where that country is outside the EEA and not covered by an adequacy decision, the transfer is necessary for the performance of your contract with us, or for the conclusion or performance of a contract in your interest (Art. 49(1)(b)–(c) GDPR).
You may request a copy of the safeguards we rely on by contacting us.
6. How long we keep your data
| Data | Retention period |
|---|---|
| Enquiries that do not lead to an engagement | 36 months from last contact, then deleted |
| Client files and case documents | 15 years from the closure of your matter, to defend against professional liability claims and because immigration histories are frequently revisited in later applications |
| Invoices, accounting and tax records | 15 years, as required by Slovak accounting and tax law |
| Messaging channel history (Telegram / WhatsApp) | 36 months, after which messages are deleted |
| Server logs | 60 days |
| Marketing consent records | Until consent is withdrawn, plus 5 years to evidence the consent |
| Cookie consent records | 36 months |
At the end of the applicable period, we delete or irreversibly anonymize the data.
7. How we protect your data
We apply technical and organizational measures appropriate to the risk, including encryption in transit (TLS), access controls limiting file access to the advisers working on your matter, staff confidentiality obligations, and MFA on all internal accounts. No system is perfectly secure, but we will notify you and the supervisory authority as required by Art. 33–34 GDPR in the event of a breach likely to result in a risk to your rights.
8. Your rights
Under the GDPR you have the right to:
- Access — obtain confirmation of whether we process your data and receive a copy of it;
- Rectification — have inaccurate or incomplete data corrected;
- Erasure — have your data deleted, where one of the grounds in Art. 17 applies;
- Restriction — have processing limited in certain circumstances;
- Portability — receive data you provided to us in a structured, machine-readable format, and have it transmitted to another controller;
- Object — object at any time to processing based on legitimate interests, and to direct marketing (which we will always stop on request);
- Withdraw consent — at any time, without affecting prior lawful processing;
- Not be subject to automated decision-making — we do not carry out automated decision-making or profiling that produces legal or similarly significant effects concerning you.
To exercise any of these, contact us at info@freemove.work. We will respond within one month, extendable by two further months for complex requests, in which case we will tell you within the first month.
Please note that erasure is not absolute: where we are required to retain records by law, or need them to establish or defend legal claims, we may keep them for the periods in section 6.
Right to complain. If you are unhappy with how we handle your data, you may lodge a complaint with our lead supervisory authority:
Úrad na ochranu osobných údajov Slovenskej republiky
Hraničná 12, 820 07 Bratislava 27, Slovak Republic
https://dataprotection.gov.sk
You may also complain to the supervisory authority in your own country of residence or place of work.
9. Cookies
Strictly necessary cookies are set without consent. Analytics and marketing cookies are disabled by default and set only after you accept them in our consent banner. You can change or withdraw your choice at any time. Full details are in our Cookie Policy.
10. Children
Our services are directed at adults. We do not knowingly collect data from anyone under 16 except where a parent or guardian provides it as part of a family application, in which case the adult applicant is responsible for that data. If you believe we hold a child’s data inappropriately, contact us and we will investigate.
11. Changes to this policy
We may update this policy to reflect changes in our practices or the law. The “last updated” date at the top shows the current version. Where changes are material — for example, a new purpose or a new category of recipient — we will notify you directly by email where we hold your address, and where our basis is consent, we will seek fresh consent.
12. Contact
For any privacy question or request:
Email: info@freemove.work
Post: Klincová 35, Bratislava, Ružinov 821 08, Slovakia
Phone: +421 940 918 785
Or use the details on our Contact page.